But sometimes, rather than replying, "Sure," when asked to do an inconvenient favor, or to take on a task beyond your abilities, it may make better sense to say, "No."
It can be difficult to just utter that simple "No." You want to look responsible, helpful and capable. However, the reality is that saying "Yes." to virtually every request can produce a variety of negative results.
Research has shown that the more difficulty someone has in saying "No," the more the person is likely to experience stress, burnout and possibly even depression. Difficult requests are highly likely to make you feel frustrated or anxious, or even mad at yourself for saying "Yes." in the first place.
The key to saying "No." is to do it in a respectful and courteous manner. It starts with understanding what your own boundaries are, and not being embarrassed to accept and keep those boundaries. When you see that a request is going to push you into a zone where you'll feel uncomfortable or not fully competent, it's important to make your feelings, and decision, clearly known.
Responding to a request with phrases like, "Gee, I'm not certain I can," makes it clear that you are not being straightforward about your decision. That's also true when your immediate response is to start apologizing or making excuses and explanations for why you can't do what's being requested.
Instead, first make sure that saying "No." is really the only alternative. Politely let the person know you would like to help, but first ask questions to clarify what is really needed. Perhaps there is a way that you can help that wasn't evident when your aid was initially requested. But if it turns out that "No." really is the only right answer, then state your decision clearly. Let the person know you're sorry you can't help, but that it just wouldn't work.
While you want to be helpful, it's important to recognize your own limitations, interests and capabilities. Stepping too far outside those comfort zones will leave you feeling anxious and frustrated, and probably won't be the best help available.
Setting boundaries, and keeping them so you are not manipulated into situations which could cause stress and resentment is a way to use your personal power in a kind and clear way.
Adapted from American Counseling Association’s Counseling Corner Blog.